Refund and Returns Policy
Shipping Policy
At The Ceramic Trends, we aim to provide a smooth, reliable, and transparent shipping experience for all our customers. Please read our shipping policy carefully to understand how your orders are processed and delivered.
1. Order Processing & Delivery Time
Domestic Orders (India)
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Orders within India are usually delivered within 15–18 business days.
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Delivery timelines may extend during peak seasons, festive periods, or high order volumes.
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Orders placed on weekends or public holidays are processed on the next working day.
Order Cancellation:
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Free cancellation is allowed within 24 hours of placing the order.
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After 24 hours, a 25% cancellation fee will be charged on the total order value.
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Pre-order items are non-cancellable.
International Orders
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International orders are generally delivered within 25–30 business days.
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Delivery timelines may vary depending on the destination country and customs clearance.
2. Shipping Methods & Charges
Domestic Shipping (India)
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Free Shipping on all domestic orders above ₹699.
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Orders are shipped through trusted courier partners.
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Tracking details will be shared via email once the order is dispatched.
International Shipping
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International shipping charges depend on the destination and delivery address.
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Please contact our support team to know the exact shipping cost for your location.
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Estimated international delivery time is 7–14 business days after dispatch.
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Any applicable customs duties, taxes, or import fees must be borne by the customer.
3. Shipping Restrictions
Some products may be restricted due to courier limitations or local regulations. If an item cannot be shipped to your location, our team will inform you before processing the order.
4. Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can track your shipment using the provided tracking number on the courier partner’s website. Delivery timelines shown are approximate.
5. Shipping Delays
While we strive to deliver orders on time, delivery delays may occur due to location, weather conditions, or courier-related issues. Such delays are beyond our control, but our support team will always assist you in tracking your order.
6. Missing or Damaged Items
If you receive a damaged product or notice missing items, please contact us within 48 hours of delivery along with clear photographs. We will help you with a replacement or resolution as per our return and exchange policy.
7. International Duties & Taxes
For international shipments, customs duties, taxes, and import charges (if any) are the responsibility of the customer. These charges vary by country and are determined by local customs authorities.
8. Contact Us
For any questions related to shipping, delivery, or your order, feel free to contact us:
📧 theceremictrends@gmail.com
📞 +91 99973 93917
📞 +91 84331 40315